Client Background
The customer is a leading UAE-based business process outsourcing and consulting organization, and a fully owned subsidiary of a major investment company, has been redefining how enterprises operate since 2014. With a strong focus on operational excellence and digital enablement, it supports multiple business entities through standardized, scalable, and technology-driven processes.
AI Agents and Generative AI Capabilities in Scope
- AI Agent: Supplier Portal Advisor
- AI Agent: Procurement Policy Advisor
- AI Agent: Purchase Requisition Status Advisor
- Add Requirements with Generative AI
- Enable Generative AI for Buyers and Team Members for Negotiation Messaging
- Enable Generative AI for Suppliers for Negotiation Messaging
- Create Negotiation Synopsis with Generative AI
- Create Negotiation Cover Page with Generative AI
- Discover New Suppliers Using Generative AI in Sourcing
- View Purchase Order Highlights Generated by AI in Approval Notifications
- Create Qualification Questions with Generative AI
- Summarize Supplier Registration Attachments with Generative AI
Business Drivers
  Customer sought to modernize procurement operations by improving user experience, strengthening supplier collaboration, and accelerating sourcing cycles.
 Manual policy interpretation, negotiation messaging, supplier qualification, and status tracking limited efficiency and responsiveness across stakeholders.
Client Industry
- Business Consulting & Services
Oracle Cloud Services Protected
- Enabling Agentic AI & Generative AI use cases across Procure to Pay, leveraging the Oracle modules
- Sourcing | Procurement | Purchasing | Self-Service Procurement (Redwood) | Supplier Portal | Supplier Qualification Management | Supplier Model
Project Location
- UAE
Potential Benefits
Improved procurement efficiency through automation in sourcing activities.
Enhanced supplier collaboration with AI-assisted messaging and portal guidance.
Improved process guidance using AI agents for policy queries and requisition tracking.
Faster decision support with embedded generative AI in sourcing workflows.