Client Background and Business Context
The customer is a leader in process control with a unique perspective across the semiconductor value chain. Its portfolio of leading-edge technologies includes unpatterned wafer quality, 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects, macro defect inspection of wafers and packages, metal interconnect composition, factory analytics, and lithography for advanced semiconductor packaging.
As the company expanded globally, its three business units operated on separate ERP platforms—Oracle E-Business Suite, SAP, and Syspro—leading to data silos, manual processes, and inconsistent customer experiences. To support growth, scalability, and operational excellence, the customer sought to standardize its business processes and consolidate systems into a unified ERP and CX platform.
The goal was to streamline operations across financials, supply chain, manufacturing, procurement, and service while enhancing agility, increasing visibility across the end-to-end supply chain, and delivering a unified, data-driven customer experience.
Trinamix partnered with this company to lead this transformation—implementing Oracle Cloud applications across CX (Sales, CPQ, Field Service), EPM, Integration Cloud, and Fusion Analytics, while consolidating all legacy ERP systems into a single Oracle ERP instance. This global rollout spanned 11 countries across North America, Europe, and APAC, aligning business units onto a harmonized platform that enables real-time collaboration, operational efficiency, and scalability for future acquisitions and production consolidation.
Client Industry
- Hightech and Semiconductor
Oracle Modules Implemented
- Oracle Field Service Cloud
- Oracle Enterprise Performance Management Cloud
- - ( Financial Consolidation and Close, Enterprise Planning and Budgeting )
- Oracle CX Sales Cloud
- - ( CX-Sales: Sales Force Automation )
- Oracle CPQ Cloud
- Oracle Integration Cloud
- Fusion Analytics for CX
- Oracle E-Business Suite
- -(Financials, Procurement, Order Management, Manufacturing & Planning, Product Lifecycle Management, Service)
Project Location
- North America (Milpitas, CA; Bloomington, MN; Wilimgton, VA)
- APAC (Taiwan, Korea, China, Japan, India)
- Europe (France, Netherlands, Ireland, Germany)
Key Solution Highlights
New solution created a globally integrated sales, service, SCM, and accounting model.
System-driven supply chain decisions: global order promising, multi-echelon replenishment planning, workflow-driven sales & operations planning.
Unified customer experience: global sales, CPQ tool, customer-facing documentation
Improvement in user experience for field service: mobile capabilities, route scheduling, and parts availability for service execution.
Improvements in on-time delivery and SLAs, reductions in shortages, and expedited actions.
Optimization in production starts, material allocation, scrap minimization, up to date WIP, and inventory tracking leading to accurate product costing, margin, and revenue analysis.
Generation of end-to-end geology and tracing by enabling install base, as built and as maintained BOM.
Template for future acquisitions, global expansion, and enable production consolidation.
Key Benefits
Enhanced end-to-end supply chain visibility with reduced manual data entry.
Improved and unified customer and end-user experience across all touchpoints.
Improved mobile capabilities for field teams, production sites, and depots.
A global platform enabling harmonized business processes, real-time data sharing, and reduced errors.
Greater operational efficiency and improved synchronization across business functions.
