Client Background and Business Context
The customer is a global leader in warehouse, document, and mail automation solutions delivers advanced technologies and services that enable operational efficiency and scalability across industries.
Trinamix Proprietary AI & Automation Platforms :
- Ariv:Â GenAI-driven delivery intelligence platform for faster issue diagnosis and resolution.
- Optrix:Â Autonomous testing platform supporting enhancements and Oracle quarterly updates.
- DIA:Â Automation framework enabling validations, reconciliations, and operational stability.
- Conversion Workbench (CWB):Â Platform supporting standardized data loads, validation, reconciliation, automated integrations, and centralized operational visibility.
Client Industry
- Automation Machinery Manufacturing
Oracle Modules in Scope
- Oracle SCM Cloud
- Oracle ERP Cloud
- Oracle Financials Cloud
- Oracle HCM Cloud
- Oracle CX Cloud
Project Location
- North America
DELIVERY MODEL OVERVIEW
  Operate Oracle Fusion environments using an AI-driven, automation-led managed services model.
  Manage Oracle Fusion through an AI-driven digital platform with agentic AI, proprietary platforms, and structured governance.
  Transition from reactive support to a proactive, insight-driven service delivery model.
AGENTIC AUTOMATION FRAMEWORK
  Deployment of autonomous agents supporting monitoring, ticket enrichment, release readiness, and knowledge access.
  Leveraging Oracle AI Agent Studio to enable agent-driven operations.
  All agent-driven actions are governed by human approvals, ensuring auditability, security, and compliance.
Key Benefits
Lower operational costs through automation and AI-driven efficiencies.
Improve service predictability aligned with SLA expectations.
Faster issue resolution using AI-driven platforms.
Enhance operational stability by automation and governance frameworks.
Ongoing improvement of Oracle Cloud operations through intelligent service delivery.