Oracle CX Cloud Implementation Partner

Reimagine customer experience and drive smarter engagement with Oracle CX Cloud powered by AI

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Trinamix Expertise in
Oracle CX Cloud

Trinamix empowers enterprises to deliver exceptional AI-driven customer experiences with Oracle CX Cloud. As a trusted Oracle CX Cloud consulting partner, we enable enterprises to integrate data, intelligence, and experiences across marketing, sales, commerce, and service. Our approach goes beyond implementation, embedding Oracle AI capabilities to predict customer needs, automate interactions, and personalize journeys at scale.

AI-powered customer journeys

Leveraging Oracle AI Agents for personalized marketing, intelligent recommendations, and automated customer engagement.

Next-gen digital sales

AI-driven opportunity scoring, lead prioritization, and predictive forecasting for smarter sales cycles.

Conversational AI in service

Deploying intelligent chatbots, anomaly detection, and generative AI for faster issue resolution and proactive support.

CX + ERP + SCM integration

Unified data flow across enterprise systems for a 360° customer view.

Generative content for engagement

AI-generated personalized campaigns, proposals, and customer communications powered by Oracle AI & OCI Gemini.

End-to-end cloud transformation

From legacy CRM migration to post-go-live optimization, ensuring scalable CX innovation.

Streamlined agent operations

Process automation and AI-driven self-service knowledge services to improve efficiency and empower agents.

Oracle CX Cloud is a modern SaaS suite that embeds AI into every touchpoint of the customer lifecycle—bringing marketing, sales, service, and commerce together on a single platform. As an experienced Oracle CX Cloud implementation partner, Trinamix doesn’t just deliver CX systems—we help businesses transform them into AI-enabled engines for engagement and growth. Through our comprehensive Oracle CX Cloud managed services, we ensure ongoing optimization, proactive monitoring, and continuous innovation—so you can focus on building loyalty while we handle performance, resilience, and customer experience excellence.

Success Stories

High tech and SemiconductorOracle CX CloudOracle EPM Cloud

A Global Audio-Visual Tech Giant Seeks Trinamix Expertise for One of the Largest End-To-End Transformations from JDE to Oracle Cloud

This customer is a global audiovisual, content management, and image-processing technology company founded in 1929. They specialize in creating a comprehensive array of high-quality AV and far-UVC technology solutions for business, education, entertainment, and other industries
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A Global Audio-Visual Tech Giant Seeks Trinamix Expertise for One of the Largest End-To-End Transformations from JDE to Oracle Cloud
High tech and SemiconductorOracle CX CloudOracle ERP Cloud

A Global Technology Corporation Seeks the Expertise of Trinamix for End-To-End Oracle ERP-SCM-CX Cloud Implementation with A Multi-Country Rollout

This customer is a global technology company focused on reinventing the customer experience for restaurant and retail brands. They focus on developing people-centered experiences through self-service kiosks, digital signage, and mobile ordering and collection solutions.
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A Global Technology Corporation Seeks the Expertise of Trinamix for End-To-End Oracle ERP-SCM-CX Cloud Implementation with A Multi-Country Rollout
ManufacturingNew Success StoryOracle ERP CloudOracle SCM Cloud

Australia’s Leading Manufacturer of Windows and Doors Selects Trinamix for Oracle End-to-End ERP-SCM-CX Cloud Implementation

The customer is one of Australia’s largest window and door manufacturers involved in the fabrication and supply of aluminum windows and doors to the market, with over 20 locations nationally incorporating 9 dedicated manufacturing facilities.
Read More
Australia’s Leading Manufacturer of Windows and Doors Selects Trinamix for Oracle End-to-End ERP-SCM-CX Cloud Implementation

Oracle CX Modules

Oracle’s CX Cloud suite integrates AI across key customer experience domains—delivering intelligent automation, predictive insights, and seamless experiences. Here are the core modules:

Marketing Cloud

Capabilities include marketing automation, campaign management, audience segmentation, behavioral intelligence, loyalty & engagement, and customer data platform functions.

Sales Cloud

Features cover sales force automation, sales planning, opportunity and performance management, customer data management, subscription management, CPQ (Configure, Price, Quote), sales forecasting, analytics, and team communication.

Service Cloud

Offers tools for customer service such as contact center management, self-service, digital assistance (including Oracle Digital Assistant), omnichannel ticketing, field service, knowledge management, and intelligent advisor functions.

Commerce Cloud

Enables both B2B and B2C e-commerce storefronts, with features for site building, virtual storefronts, personalized shopping experiences, dynamic pricing, and AI-powered product recommendations.

CX Analytics Cloud

Deliver AI-powered insights across marketing, sales, service, and commerce with unified dashboards, predictive analytics, and customer journey intelligence.

Benefits of CX Cloud

Personalization at scale

Tailored experiences powered by predictive and generative AI.

Efficiency & automation

AI reduces manual processes in marketing, sales, and service.

Deeper insights

Embedded intelligence provides contextual explanations and actionable insights.

Customer loyalty

Proactive engagement drives higher satisfaction and retention.

Scalability

Built on Oracle Cloud Infrastructure, leveraging Gemini for future-ready CX innovation.

Ready to transform
CX with AI?

Partner with Trinamix to explore how Oracle CX Cloud—with embedded AI and generative intelligence—can help you predict, personalize, and scale customer experiences.
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Frequently Asked Questions

What is Oracle CX Cloud and which modules does Trinamix specialize in implementing?
Oracle CX Cloud (Customer Experience Cloud) is an AI-powered SaaS suite that unifies the customer journey across the enterprise. Trinamix specializes in implementing the full stack, including Oracle Sales Cloud (SFA), Oracle Service Cloud (CX Service), and Oracle Marketing Cloud (Responsys/Eloqua), ensuring a cohesive and personalized customer experience.
Trinamix focuses on embedding Generative AI and Predictive Intelligence into your CX workflows. This means implementing features like AI-driven opportunity scoring and predictive forecasting in Sales, conversational AI chatbots for Service, and AI-powered personalization for Marketing campaigns, transforming your system into an AI-enabled engine for growth.
Trinamix is a trusted end-to-end Oracle transformation partner with expertise that extends beyond CX. Our key differentiator is our ability to deliver seamless, multi-pillar integration of CX + ERP + SCM Cloud. This provides a true 360° customer view by connecting sales orders, service history, and back-office financial and supply chain data on one unified platform.
Absolutely. We ensure deep, end-to-end integration between Oracle CX Service Cloud and your back-office systems like ERP and SCM. This integration is crucial for processes like Field Service Management and Service Logistics, enabling agents to view order status, parts availability, and warranty details in real-time, significantly improving resolution rates and customer satisfaction.
Our approach includes robust Change Management and tailored training through the Trinamix Academy. We don’t just implement the software; we guide your sales, service, and marketing teams through process transformation, ensuring they fully leverage new features like guided selling, intelligent automation, and digital assistants to maximize ROI.
Trinamix provides comprehensive services for migrating from legacy systems to Oracle CX Cloud. We use proven methodologies and accelerators to manage data migration, blueprint service flows, and ensure the new cloud solution is strategically adopted. Our goal is a fast, risk-mitigated transition to a modern, scalable, and future-ready CX platform.

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