Oracle CX Cloud Implementation Partner

Reimagine customer experience and drive smarter engagement with Oracle CX Cloud powered by AI

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Trinamix expertise in
Oracle CX Cloud

Trinamix empowers enterprises to deliver exceptional AI-driven customer experiences with Oracle CX Cloud. As a trusted Oracle CX Cloud consulting partner, we enable enterprises to integrate data, intelligence, and experiences across marketing, sales, commerce, and service. Our approach goes beyond implementation, embedding Oracle AI capabilities to predict customer needs, automate interactions, and personalize journeys at scale.

AI-powered customer journeys

Leveraging Oracle AI Agents for personalized marketing, intelligent recommendations, and automated customer engagement.

Next-gen digital sales

AI-driven opportunity scoring, lead prioritization, and predictive forecasting for smarter sales cycles.

Conversational AI in service

Deploying intelligent chatbots, anomaly detection, and generative AI for faster issue resolution and proactive support.

CX + ERP + SCM Integration

Unified data flow across enterprise systems for a 360° customer view.

Generative content for engagement

AI-generated personalized campaigns, proposals, and customer communications powered by Oracle AI & OCI Gemini.

End-to-end cloud transformation

From legacy CRM migration to post-go-live optimization, ensuring scalable CX innovation.

Streamlined agent operations

Process automation and AI-driven self-service knowledge services to improve efficiency and empower agents.

Oracle CX Cloud is a modern SaaS suite that embeds AI into every touchpoint of the customer lifecycle—bringing marketing, sales, service, and commerce together on a single platform. As an experienced Oracle CX Cloud implementation partner, Trinamix doesn’t just deliver CX systems—we help businesses transform them into AI-enabled engines for engagement and growth. Through our comprehensive Oracle CX Cloud managed services, we ensure ongoing optimization, proactive monitoring, and continuous innovation—so you can focus on building loyalty while we handle performance, resilience, and customer experience excellence.

Success Stories

Oracle Supply Chain

A Global Audio-Visual Tech Giant Seeks Trinamix Expertise for One of the Largest End-To-End Transformations from JDE to Oracle Cloud

This customer is a global audiovisual, content management, and image-processing technology company founded in 1929. They specialize in creating a comprehensive array of high-quality AV and far-UVC technology solutions for business, education, entertainment, and other industries
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A Global Audio-Visual Tech Giant Seeks Trinamix Expertise for One of the Largest End-To-End Transformations from JDE to Oracle Cloud
Oracle Supply Chain

A Global Technology Corporation Seeks the Expertise of Trinamix for End-To-End Oracle ERP-SCM-CX Cloud Implementation with A Multi-Country Rollout

This customer is a global technology company focused on reinventing the customer experience for restaurant and retail brands. They focus on developing people-centered experiences through self-service kiosks, digital signage, and mobile ordering and collection solutions.
Read More
A Global Technology Corporation Seeks the Expertise of Trinamix for End-To-End Oracle ERP-SCM-CX Cloud Implementation with A Multi-Country Rollout
New Success StoryTrinamix Cloud

Australia’s Leading Manufacturer of Windows and Doors Selects Trinamix for Oracle End-to-End ERP-SCM-CX Cloud Implementation

The customer is one of Australia’s largest window and door manufacturers involved in the fabrication and supply of aluminum windows and doors to the market, with over 20 locations nationally incorporating 9 dedicated manufacturing facilities.
Read More
Australia’s Leading Manufacturer of Windows and Doors Selects Trinamix for Oracle End-to-End ERP-SCM-CX Cloud Implementation

Oracle CX Modules

Oracle’s CX Cloud suite integrates AI across key customer experience domains—delivering intelligent automation, predictive insights, and seamless experiences. Here are the core modules:

Marketing Cloud

Capabilities include marketing automation, campaign management, audience segmentation, behavioral intelligence, loyalty & engagement, and customer data platform functions.

Sales Cloud

Features cover sales force automation, sales planning, opportunity and performance management, customer data management, subscription management, CPQ (Configure, Price, Quote), sales forecasting, analytics, and team communication.

Service Cloud

Offers tools for customer service such as contact center management, self-service, digital assistance (including Oracle Digital Assistant), omnichannel ticketing, field service, knowledge management, and intelligent advisor functions.

Commerce Cloud

Enables both B2B and B2C e-commerce storefronts, with features for site building, virtual storefronts, personalized shopping experiences, dynamic pricing, and AI-powered product recommendations.

CX Analytics Cloud

Deliver AI-powered insights across marketing, sales, service, and commerce with unified dashboards, predictive analytics, and customer journey intelligence.

Benefits of CX Cloud

Personalization at scale

Tailored experiences powered by predictive and generative AI.

Efficiency & automation

AI reduces manual processes in marketing, sales, and service.

Deeper insights

Embedded intelligence provides contextual explanations and actionable insights.

Customer loyalty

Proactive engagement drives higher satisfaction and retention.

Scalability

Built on Oracle Cloud Infrastructure, leveraging Gemini for future-ready CX innovation.

Ready to transform
CX with AI?

Partner with Trinamix to explore how Oracle CX Cloud—with embedded AI and generative intelligence—can help you predict, personalize, and scale customer experiences.
Let's connect

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Frequently Asked Questions

How does Oracle CX Cloud use AI?
Oracle CX embeds AI into marketing, sales, service, and commerce—using predictive insights, anomaly detection, and generative intelligence to automate and personalize customer interactions.
Oracle now provides AI-powered audience segmentation, intelligent service bots, sales opportunity scoring, and generative content creation—integrated natively with CX applications.
Yes. Using Oracle AI Agent Studio and OCI Gemini integration, Trinamix designs AI-driven workflows and customer engagement models tailored to your business.
We deliver end-to-end implementation services—solution design, data migration, system integration, testing, training, and go-live support—ensuring quick adoption and measurable outcomes.
Oracle uniquely embeds AI directly into its cloud applications, offering hybrid AI (predictive + generative) powered by OCI, with seamless integration to ERP, SCM, and HCM systems.
We partner with Retail, High-Tech, Life Sciences, Healthcare, Manufacturing, and CPG companies to deliver AI-enabled CX transformations.
  • A Global Technology Corporation sought the expertise of Trinamix for End-To-End Oracle ERP-SCM-CX Cloud implementation with a multi-country rollout 
  • Australia’s leading manufacturer of windows and doors selected Trinamix for Oracle end-to-end ERP-SCM-CX cloud implementation 
  • Onto Innovation partnered with Trinamix to Transform Global Business Operations Across 11 Countries with Oracle CX (Sales, CPQ, Field Service), EPM, Integration Cloud, and Fusion Analytics Cloud 
Yes. Trinamix specializes in CX-to-ERP and CX-to-SCM integrations—delivering a unified enterprise ecosystem for 360° customer insights.
Please email us at sales@trinamix.com, and our team will guide you through your Oracle CX Cloud transformation journey.
Connect with Trinamix today and harness Oracle CX Cloud’s embedded AI agents and generative intelligence to unify data, accelerate engagement, and drive long-term customer success.

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