Client Background and Business Context
This customer is a global technology company focused on reinventing the customer experience for restaurant and retail brands. They focus on developing people-centered experiences through self-service kiosks, digital signage, and mobile ordering and collection solutions. They have a presence in over 70 countries and see a range of clients in the fast food, quick service, and casual dining sectors.
The customer wanted a single global platform that could effectively handle all their business functions, ranging from finance and procurement to warehousing, sales, service, and manufacturing. The objective was to establish standardized processes across diverse business units and countries, encompassing critical functions like Order-to-Cash, Record-to-Report, Procure-to-Pay, and Install-to-Service.
They recognized the importance of better analytics, reporting, and governance to gain valuable insights. They wanted to facilitate the alignment of common business processes across their organization and the acquired company using the Oracle CX platform. They utilized the expertise of Trinamix for the end-to-end implementation of Oracle ERP-SCM-CX Cloud to increase customer satisfaction, improve system alignment, and enhance growth and scalability.
Client Industries
- High Tech
Project Location
- Europe
Oracle Modules Implemented
- Oracle ERP Cloud
- Oracle Procurement Cloud
- Oracle Order Management Cloud
- Oracle Supply Chain Execution Cloud
- Oracle ERP for Self Service Cloud
- Oracle Procurement for Self Service Cloud
- Oracle Subscription Management for ERP Cloud
- Oracle Field Service Enterprise Cloud
- Oracle Fusion Sales and Service Standard Cloud
- Oracle CPQ Enterprise Edition Cloud
- Oracle Integration Cloud
- Oracle Manufacturing Cloud
Key Solution Highlights
- Harmonize processes across geographies (US and Nordics in Phase 1, and other European countries including UK, DACH, Spain, France, and Benelux in Phase 2) by global design
- Set a foundation for future rollouts in other parts of the world
- Adapted business processes to leverage Oracle standard product offerings and minimize system customizations
- Implemented best-of-breed models within the solution offering
- Catered to country-specific localization for Financials
- Optimized the use of standard product offerings with only must-have customizations to reduce system maintenance costs
Key Benefits
Improved support for growth and scalability
Enhanced system alignment with business vision and strategy
Increased customer satisfaction was achieved through an integrated platform, including CX, Field Service, CPQ, Supply Chain, and Finance
Better management of end-to-end business functions with a state-of-the-art centralized system implementation
