Client Background and Business Context
The customer is a globally recognized technology manufacturer that creates data storage solutions that power today’s technology and inspire tomorrow’s innovations. They have long been at the forefront of game-changing innovations. From the invention of the first hard drive to recent advancements in 3D NAND, they continue to inspire those who dare to think big.Â
The organization was facing rising transportation costs due to excessive expedites and ad-hoc carrier selection, along with increasing trade compliance complexity across multi-country fulfillment operations. Significant manual tasks in the order-to-fulfillment process and low data accuracy were impacting execution speed, while order-promising accuracy was not improving due to convoluted processes across multiple platforms. Existing processes were not scalable from demand to fulfillment, significantly impacting revenue recognition and increasing COGS due to manual backlog management, lack of proper backlog prioritization, and accuracy challenges. The spinoff of the SAP platform supporting shared fulfillment operations introduced business disruption risks, including the need to exit TSA dependencies across Finance and SCM. Spreadsheet-driven finance processes and manual touchpoints in automated processes continued to limit operational efficiency and process controls, reinforcing the need to reduce manual intervention and shift controls from reactive to preventive.
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To address these challenges, Trinamix partnered with the organization to implement Oracle Cloud–based transportation, trade management, and fulfillment capabilities, enabling greater visibility across global order execution. The solution reduced manual touchpoints, improved delivery performance and compliance, and lowered transportation costs, while enhancing customer service levels through more accurate and reliable order fulfillment.
Client Industry
- Computer Hardware Manufacturing
Oracle Modules Implemented
- • Oracle Transportation Management Cloud
- • Oracle Global Trade Management Cloud
- • Oracle Global Order Promising Cloud
- • Oracle Backlog Management Cloud
- • Oracle Revenue Management Cloud
- • Oracle Order Management Cloud
- • Oracle Product Data Hub
Project Location
- USA
- Netherlands
- Singapore
- Japan
Key Solution Highlights
  Streamlined the demand-to-delivery process using standard capabilities across Global Order Promising (GOP), Backlog Management, Oracle Transportation Management (OTM), and Global Trade Management (GTM).
  Removed dependency on the Flash SpinCo SAP environment.
  Moved all EDI processes that were running in the SAP system into Oracle cloud, and streamlined them using EDI Connect.
  Migrated HDD operations to Oracle ERP cloud, enabling Western Digital to exit TSA dependencies and unify systems across finance and SCM.
  Reduced multiple integration points across cloud and on-premise systems, thereby minimizing data inaccuracies across systems.
  Aligned with the cloud-first philosophy by migrating all processes from on-premise systems to the cloud.
  Migrated from SAP’s GATP solution to Oracle Order promising and Backlog management.
  Introduced standardized, scalable, and industry-leading business processes within a single integrated platform.
Key Benefits
Streamlined compliance around global material movement and reduced compliance-related risks.
Reduced overall transportation costs and overall COGS.
Improved delivery performance for backlog orders.
Enhanced overall order promising accuracy.
Increased real-time visibility and tracking of shipped orders.
Elevated the customer service experience.
Significantly reduced manual activities and touchpoints in the order-to-delivery process.
