Customer order processing remains one of the most document-intensive and business-critical functions for manufacturers. As order volumes grow and customer expectations continue to rise, organizations are looking to simplify manual processes through intelligent automation—reducing repetitive work, improving responsiveness, and allowing Customer Support teams to focus on higher-value customer interactions.
Join YAGEO Group, a global leader in electronic components, as we share our journey to transform customer order processing using Trinamix Documantra, an AI-powered Intelligent Document Processing platform deployed on Oracle Cloud Infrastructure.
In this live webinar, YAGEO Group and Trinamix will discuss the business challenges and objectives behind the initiative, the implementation journey, and how Documantra uses AI to read and process customer purchase orders and integrate the information into Oracle Cloud Order Management.
The session will also explore how YAGEO is using automation to reduce manual workload, simplify Customer Support processes, and build a scalable approach that can be expanded across brands, regions, and additional customer transactions such as rescheduling and pull-ins. We will also discuss our evolution toward an AI-powered, human-led Customer Support model, where technology handles repetitive transactions, and our teams can focus on exceptions, customer relationships, and delivering a better customer experience.
Featured speakers
Adriana Sanchez
Head of Customer Support & Lean Excellence
Sales Business Group
Molly Chakraborty
Co-Founder and President
Eric Domski
VP, Strategic Accounts
Viral Mehta
Director - Innovation
