Client Background and Business Context
Canada’s leading communications and entertainment provider offers a wide range of services, including wireless communications, cable television, internet, and home phone services. The organization serves 11.7 million mobile subscribers through the country’s largest and most reliable 5G network. It also connects over 60% of households coast-to-coast with high-speed internet, innovative TV services through the Xfinity platform, and advanced home security solutions. In addition, the company owns a major professional baseball team and holds partial ownership in a leading sports and entertainment organization. Its cable division, the country’s largest cable television provider, serves 2.25 million television customers and over 930,000 internet subscribers.
The organization sought to modernize its planning landscape by consolidating systems and retiring its legacy planning application, moving away from fragmented tools and manual spreadsheet-based processes. This transition aimed to reduce system complexity and licensing costs while establishing a unified and scalable supply chain planning framework. The company also aimed to improve planning agility by introducing an AI-enabled, automated planning environment to enhance forecast accuracy and support faster decision-making.
In addition, the organization focused on strengthening fulfillment capabilities through real-time, optimized order promising across customer premises equipment and network portfolios. Improving operational efficiency by integrating shop-floor execution with planning processes and standardizing work definitions for better visibility and control was another key objective. Leveraging cloud infrastructure to reduce total cost of ownership, improve scalability, and optimize resource utilization was also central to their transformation strategy.
Client Industry
- Telecommunications
Oracle Modules Implemented
- Oracle Cloud SCP | GOP implemented for East CPE, R4B, and Network Division:
- • Demand Management Cloud
- • Supply Planning Cloud
- • Replenishment Planning Cloud
- • Global Order Promising (GOP)
- • Manufacturing Integration:
- - Streamlining shop-floor execution by integrating manufacturing work execution with planning.
- - Restructuring existing work definitions to improve visibility and operational efficiency.
Project Location
- Canada
Key Solution Highlights
End-to-End SCP Transformation: Unified planning platform replacing the existing Kinaxis solution + Excel for the East Division CPE portfolio.
Advanced GOP Enablement (East Network Portfolio):
- Enabled orders from NIO & Tech Portal into GOP to leverage automatic item substitution.
- Enabled partial order line fulfillment based on real-time availability.
Enhanced Regional NIO Capability: Strengthened GOP NIO logic based on Region/Province for more precise proximity-based fulfillment orchestration.
Intelligent Fulfillment: GOP deployment enabling dynamic order splitting, substitutions, and optimized sourcing.
OCI Infrastructure Optimization: OCI-native infrastructure engineered for supply chain workloads, driving efficiency, resource optimization, and enhanced performance.
Shop Floor Integration: Improved synchronization of planning and manufacturing execution.
Division-wide Expansion: East Division rollout modeled on successful West Division adoption.
Customer-Centric Agility: Enhanced ability to respond to demand shifts, ensure reliable fulfillment, and improve customer satisfaction.
Key Benefits
Operational Consistency
Unified planning and fulfillment processes across East and West Divisions.
Service-Level & Revenue Optimization
Intelligent substitution and region-aware promising improved fill rates, minimized backorders, reduced cross-region shipping costs, and strengthened SLA adherence.
Cost Savings & Efficiency
Reduced system footprint and licensing + operational costs via Kinaxis retirement; optimized infrastructure spend with OCI.
Manufacturing Efficiency
Streamlined execution with standardized work definitions.
Scalable Growth
Future-ready SCP platform designed for agility and expansion.
Enhanced Fulfillment
Faster, more accurate order promising and execution.
Customer Experience
Improved reliability in availability and fulfillment commitments.