Client background
Founded in 1998, Glaukos Corporation is an ophthalmic medical technology and pharmaceutical company focused on novel therapies for the treatment of glaucoma, corneal disorders, and retinal diseases. With over 600 employees and revenues of $236.9M, Glaukos is a growth-oriented SMB driving innovation in eye care treatments.
To support its expansion and optimize business processes across multiple functions, Glaukos selected GoSaaS/Trinamix to provide Managed Services, enhancements, and advisory for its Oracle Cloud applications.
Client Industry
- Medical Devices
Legacy Platform or Competitive Replace
- Not disclosed
Project Location
- North America
Modules
- Project Management (Trinamix)
- Oracle Finance Cloud (Trinamix)
- Oracle Order Management Cloud (Trinamix)
- Oracle Procurement Cloud (Trinamix)
- Oracle Manufacturing Cloud (Trinamix)
- Oracle Inventory Cloud (Trinamix)
- Oracle Integration Cloud – Technical Work (Trinamix)
- Oracle Infrastructure Cloud (Trinamix)
- Oracle PLM Cloud (GoSaaS)
- Oracle HCM Cloud (Trinamix)
Business Context
Glaukos required a unified partner to manage, support, and enhance its Oracle Cloud applications across Finance, Supply Chain Planning and Execution, Human Capital Management, PLM Cloud, and Oracle Integration Cloud. Key objectives included:
- Centralized support for all Oracle Cloud applications.
- Managing support tickets, quarterly updates, and ERP enhancements.
- Ensuring SLA adherence and smooth application performance.
GoSaaS/Trinamix partnered with Glaukos to deliver comprehensive Managed Services and advisory support, enabling operational control and continuous improvement.
Key highlights
- Dedicated support team with prior knowledge of business processes enabled in Oracle Cloud ERP for Glaukos.
- Dedicated team for providing enhancements to the current Oracle Cloud ERP solution for Glaukos.
Benefits
- Reduced turnaround time for support tickets and enhancements with higher SLA.
