Managed Services
Managed Services and BPO
As organizations aim to reduce operational costs, increase agility, and scale with confidence, Trinamix’s Managed Services and Business Process Outsourcing (BPO) offerings provide comprehensive, proactive support across the entire Oracle Cloud ecosystem — including Oracle Cloud Infrastructure (OCI), Software as a Service (SaaS), and Platform as a Service (PaaS).
Our Oracle Cloud Care Services are engineered to maximize uptime, performance, and business continuity through 24/7 intelligent monitoring, incident and problem management, performance optimization, patch and release management, and disaster recovery planning. By embedding AI-powered prediction, anomaly detection, and automation, we detect issues before they escalate, optimize resource utilization, and reduce manual effort.
Success Stories
Founded in 1998, Glaukos Corporation is an ophthalmic medical technology and pharmaceutical company focused on novel therapies for the treatment of glaucoma, corneal disorders, and retinal diseases. With over 600 employees and revenues of $236.9M,
The customer is a California-based manufacturer specializing in high-performance LED downlighting solutions known for their flexibility, modular design, and exceptional aesthetics. Their products deliver accurate color rendering, smooth dimming, and low power consumption
AMS Location-Based Models
Complete Onsite Model
- Maximum cost due to onsite/onshore consultant
- Suitable for hyper-care and large footprint
- Easier change management
- Onsite training and troubleshooting
Onsite Heavy Model
- Suitable for hyper-care and large footprint
- Easier change management
- Offshore for technical work and regression testing only
- Onsite training
- Cost is high
Balanced Model
- Stabilization phase
- Nearshore or onsite support on a need basis
- Functional and technical work offshore
- Solution architects nearshore
- Moderate cost
Complete Offshore Model
- Stabilization phase
- Managed from offshore
- Flexible consumption of support hours
- Shared pool for resource
- Low-cost model
- Engagement with nearshore rare
What sets us apart from the rest?
We offer a portfolio of managed services to help customers continually maximize the value of their investment in cloud-based applications and digital solutions.
Ensure seamless performance and reliability, minimizing disruptions across your systems. Identify and address potential issues early to keep operations running smoothly and efficiently.
Safeguard sensitive data by enforcing strict compliance standards and implementing proactive risk management.
Enhance application stability and performance through expert-managed support and continuous optimization. Streamline deployment processes to ensure smooth updates and rapid response to any operational needs.
Resolve issues swiftly to minimize downtime and maintain business continuity. Prioritize and manage incidents effectively to ensure quick recovery and uninterrupted service delivery.
Facilitate smooth transitions by managing updates and minimizing disruptions to operations. Support organizational adaptability by overseeing changes with careful planning and risk mitigation.
Performance tuning becomes a regular activity within managed services, ensuring that the Oracle Cloud environment remains optimized for performance, scalability, and efficiency.
Safeguard critical data and operations by implementing robust recovery protocols. Regularly test and refine disaster recovery plans to ensure rapid restoration and minimal downtime during unexpected events.
Our Approach
Trinamix is focused on delivering end-to-end support that maximizes operational efficiency and fosters sustainable growth. With a deep focus on proactive management, we streamline processes, monitor systems in real time, and quickly address issues to maintain uninterrupted business operations.
By embedding AI-driven monitoring and predictive analytics, we identify potential issues before they impact performance, optimize resource utilization, and automate routine tasks to reduce manual overhead. Our AI-powered insights also help uncover trends and opportunities that drive smarter decision-making.
Leveraging specialized expertise across Oracle Cloud applications, we provide seamless integration and ensure solutions are tailored to each client’s unique needs—aligned with industry best practices and compliance standards. This combination of technology-driven intelligence, AI innovation, and hands-on expertise empowers our clients to confidently scale their operations and stay focused on strategic goals, while we manage the complexity of day-to-day operations.
Benefits of Managed Services
24/7 Monitoring and Proactive Issue Resolution
Increased Operational Efficiency
Savings and Predictable Pricing Costs
More Scalable Solutions for Growing Businesses
Improved Expertise and Industry Best Practices
Trinamix AI Experience Lab
The lab also enables scalable transformation, positioning your enterprise to fully embrace and expand AI adoption.
Frequently Asked Questions
What are Trinamix Managed Services?
Trinamix Managed Services provide end-to-end support for the Oracle Cloud ecosystem, including OCI, SaaS, and PaaS, to ensure maximum uptime, performance, and business continuity.
How do AI capabilities enhance Trinamix’s Managed Services?
Our AI-driven monitoring, predictive analytics, and anomaly detection help identify issues before they escalate, automate routine tasks, and provide actionable insights that improve efficiency and reduce costs.
What is the difference between Managed Services and Business Process Outsourcing (BPO)?
Managed Services focus on technical and operational management of Oracle Cloud applications and infrastructure, while BPO extends into functional business processes, offering a complete support model that blends technology with process execution.
What support does the Oracle Cloud Care Service include?
It includes 24/7 monitoring, incident and problem management, performance optimization, patch and release management, and disaster recovery planning — all tailored to each client’s needs.
Can Trinamix help with both technical and functional support?
Yes. We offer a flexible delivery model combining technical managed services with functional BPO capabilities, ensuring coverage across infrastructure, applications, and business processes.
How does Trinamix ensure security and compliance?
We enforce strict compliance standards and proactive risk management, including regular security monitoring, patching, vulnerability assessments, and audits aligned with industry best practices.
What delivery models are available?
We provide multiple models such as onsite, offshore, balanced, and complete offshore models — allowing businesses to choose based on cost, complexity, and support requirements.
How does Trinamix handle disaster recovery?
We implement robust disaster recovery protocols, conduct regular testing, and ensure rapid restoration to minimize downtime during unexpected events.
What industries does Trinamix support with Managed Services?
Our services are industry-agnostic, but we have deep expertise across manufacturing, life sciences, high-tech, and other industries leveraging Oracle Cloud solutions.
How do I know if Managed Services are right for my organization?
If your business wants to reduce operational costs, improve agility, and scale with confidence while ensuring your Oracle Cloud applications run at peak performance, Trinamix Managed Services can be the right fit.
